Home Services Lead System: Response Time From Hours to Under 5 Minutes
CRM pipeline, instant replies and online booking
Under 5 minLead to booked job
The challenge
Leads came in from a form, a phone line and social media, and got lost across all three. Response times were slow, follow up was inconsistent, and the owner could not see where deals actually stood.
What we did
- Every lead source was consolidated into one CRM pipeline.
- New enquiries get an instant reply plus a multi step follow up sequence.
- Online booking lets qualified leads schedule themselves, and a simple dashboard shows pipeline value and response times at a glance.
The outcome
In the first quarter average lead response time dropped from hours to under five minutes and lead to booked job conversion rose by about 35%. Leads stopped slipping between channels and the owner has one clear view of the pipeline.
Every lead now gets answered fast and followed up automatically. Nothing falls through.
Client, regional home services company
Other projects with numbers behind them
Home & Lifestyle Online Store
Order to fulfilment workflow automated“The stuff that used to eat our mornings now just happens in the background.”
Small Marketing Agency
Data pipeline and branded client reports“Reporting went from a dreaded monthly chore to something we barely think about.”
Want results like this?
Send your site and a specialist will reply in writing within 48 hours with what we would do first, and what it is worth.
Get My Free Proposal →