Automation

Ecommerce Order Automation: 15 Hours of Admin Saved Every Week

Order to fulfilment workflow automated

Home & Lifestyle Online Store Ecommerce Operations Ongoing
Ecommerce Order Automation: 15 Hours of Admin Saved Every Week case study 15 hrs/weekOrder entry errors
15 hrs/week
Headline result
Down ~90%
Order entry errors
Cut in half
Where is my order emails
Removed
Single point of failure
01

The challenge

As orders scaled, the team was copying data by hand between the store, a spreadsheet, the shipping tool and email. It was slow and error prone, and one person had become a single point of failure.

02

What we did

  • We mapped the full order to fulfilment workflow and found the manual bottlenecks.
  • Automations now connect the store, the inventory sheet, shipping and email. Packing lists and customer status updates are generated automatically at each stage, and low stock alerts mean reordering is no longer reactive.
03

The outcome

About 15 hours of manual admin saved every week, order entry errors down by about 90%, and "where is my order?" emails cut roughly in half. Operations no longer depend on one person knowing the process.

The stuff that used to eat our mornings now just happens in the background.

Client, home and lifestyle online store
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